🤖 الوكيل

- **User**: The user, Fawaz, has a customer service issue concerning a product that was delivered broken and has made multiple inquiries about previous orders, including one for the product "عز وكرم" which was cancelled. The user has also raised issues about another defective product, a broken bottle, and is looking for assistance in resolving these issues. - **Assistant**: The assistant provided information about previous order statuses, confirmed the user's understanding of the situation, and ...